Oisin Ryan is the CEO and Co-Founder of Service Dock, which is the first platform in the world to facilitate location-specific customer feedback via the messaging apps consumers already have on their phones. He is a serial entrepreneur and an expert in business to consumer messaging. He is also a contributing author to leading customer experience publications such as CustomerThink.com.
Panel Session: The Key Ingredients of True Brand Loyalty
Brand loyalty is the pie everyone wants a slice of: if you know your customers aren''t spending money with your competitors you can guarantee your market share will be growing. But while it''s easy to get excited about the idea of brand loyalty, there aren''t many who know how to generate it. Our panellists share their list of key ingredients. Panel Theatre Hall 11 - Tuesday 12:00 - 12:30