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19 & 20 November 2019


Mark James: Speaking at the Call and Contact Centre Expo

Mark James


Fatbergs, what’s causing them and are restaurants responsible?

Mark will discuss the current fatberg crisis in our sewers. With over 360,000 sewer blockages throughout the UK every year, 80% are caused by FOG, restaurants are now in the firing line as the source of the FOG that creates fatbergs. Is this criticism fair? There are serious shortcomings in FOG management solutions, the lack of up-to-date standards for grease equipment, varying degrees of service levels by grease contractors and a market crowded with ineffective “fat digesters” that do not work. So what is the Solution? This is a must see Seminar for any business with persistent FOG problems.

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