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19 & 20 November 2019


Lawrence Santangeli: Speaking at the Call and Contact Centre Expo

Lawrence Santangeli

Product Owner - Platform  -  KFC UK & Ireland

Loyalty + Delivery Platforms through Agile Methodologies

Creating and setting up of digital platforms for Delivery and Loyalty Programs can be a daunting task and trying to plan for every needed eventually is not only stressful but also impractical. Using Scrum a framework of Agile I will talk through the benefits of minimum viable products and gaining customer insight and using data to decide on features to add or remove.

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