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19 & 20 November 2019


John Coldicutt: Speaking at the Call and Contact Centre Expo

John Coldicutt


Creating a competitive hiring advantage in uncertain times

While the details and implications of Brexit on the hospitality industry are still unclear, the real question is how severe the impact on the industry will be. As a consequence, operating as efficiently as possible will become even more important, with the costs of goods and staff coming under increasing scrutiny. This, however, needs to be balanced with the need to stay competitive in the eyes of both customers and employees.

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