Gary Hodgkiss has spent more than 20 years helping retail businesses deliver a service which not only meets the customer needs but one which continues to deliver and encourage retention. Having delivered successful customer experience solutions for a wide range of businesses, Instant Feedback was created some 4 years ago and has become a Key tool to help, the good get better and the better, best.
Instant Feedback is now using Restaurant Tech Live to launch to the Restaurant and Hospitality sector to help deliver the same results of, increasing the number of loyal and regular customers, improve scores on other feedback sites such as TripAdvisor, Reevoo, FeeFo and much more.
Passionate about great customer service and committed to help retailers deliver excellence to every customer, every time. Gary’s practical approach will help you focus upon the things that really matter.
Is customer feedback a choice or a necessity?
Explore the importance of customer feedback. How feedback from every customer is the only way to make sure that your experience is amongst the best. Understand how feedback can help you motivate your staff and focus your team. Only truly committed businesses will succeed and deliver a passionate experience from, Greet to Meet and Eat to Treat enabling you to move more of your at Risk customers to regular diners.