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19 & 20 November 2019


Brian d’Souza: Speaking at the Call and Contact Centre Expo

Brian d’Souza

Open Ear

How Music Affects Your Coffee Shop

Your coffee shop plays music, but what impact is it having on your customers and how can you use it to create a competitive advantage? There are millions of songs out there, where do you start? Brian d’Souza talks through the range of ways your business can use music, the psychology behind your music selection, music licensing pitfalls and how you can keep your music up to date and on-brand.

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