Action on Hearing Loss
Johanna is Head of Campaigns at Action on Hearing Loss and has spent 10 years working with and representing people confronting deafness, tinnitus and hearing loss. 11 million people in the UK have some form of hearing loss, and Johanna leads the charity’s Speak Easy campaign encouraging bars and restaurants to reduce background noise and create inviting environments that are welcoming to all customers.
Panel Session: Serving up an Improved Customer Experience
In a time when customer satisfaction is very much the prime driver of growth in the industry, how can restaurants entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience? Panel Theatre Hall 15 - Wednesday 14:00 - 14:30